Contact Us

If you would like to opt-out of any uses of your Personal Information, obtain access, request correction or deletion, make a complaint, or generally have any questions or concerns about our Privacy Commitment, you may contact the Sobeys Privacy Officer at the address provided below. For questions with respect to our Privacy Commitment as it relates to pharmacy operations, you may also ask your pharmacist.

Sobeys Privacy Officer
4980 Tahoe Blvd.
Mississauga, Ontario
L4W 0C7
Email: privacy@sobeys.com

Sobeys will consider all complaints, and will respond within 30 business days after receipt of written complaint. If the complaint is well-founded, Sobeys will take suitable measures to address the complaint.

Copies of this Privacy Commitment may be obtained at any time by request directed to the Sobeys Privacy Officer. This Privacy Commitment is also available on Program websites.

Provisions Relating to Pharmacy Operations

In addition to the disclosures, safeguards and options set out above, the following provisions of the Sobeys Privacy Commitment apply specifically to the pharmacy operations of Sobeys which include Lawtons and all in-store pharmacies (“Pharmacy Operations”). In the event of an inconsistency between the provisions below and those above, the provisions below prevail with respect to Pharmacy Operations.

Health care providers such as pharmacists are subject to the personal health information privacy law that applies in the province in which they operate, and our Pharmacy Operations may also be subject to private sector privacy laws applicable in the province in which they operate.

Your Personal Health Information

This Privacy Commitment applies to your personal health information, which we collect in the course of providing pharmacy services to you. Personal health information is a subset of Personal Information that relates specifically to the mental or physical health of an individual, the provision of health care to an individual or any payments or eligibility for health care or health care coverage with respect to an individual. It also includes information that is generally collected in the course of providing health care services to an individual (“Personal Health Information”).

We obtain most Personal Health Information directly from you, as needed in order to provide you with the services you request. For example, we ask about any drug allergies you have in order to fill your prescriptions, while avoiding the potential for harmful reactions. We may also collect Personal Health Information about you that may be provided by your physician, hospital, clinic, or other health care provider, or by your local health authority or network.

Examples of the type of Personal Health Information that we may typically collect in the course of our Pharmacy Operations, include your name, street and email addresses, telephone number, birth date, gender, medical conditions, medication history and physician name.

We may also ask you to provide the following information:

Birth Date and Gender – Your date of birth and gender help us to identify you, serving as a “double check” (along with your name and address) to help ensure that your patient records are accurate and complete. A person’s age can also affect the recommended dosage of medication that they should receive (especially in children and the elderly)
Medical Conditions – Knowing the medical conditions that may affect you helps us ensure that any medications you receive are safe and appropriate for you. It also helps us to provide you with information and advice that is helpful, appropriate, and necessary for your health and safety.
Address and Telephone Number – We collected contact details to communicate with you, as required, to answer your questions, or to provide information about your medication (for example, if a drug that you have been prescribed is recalled or withdrawn).

Purposes

We generally collect your Personal Health Information in order to provide you with quality care and to meet legal and professional requirements, including maintaining a record of medications dispensed and services provided.

We will not collect, use or disclose your information without your consent unless required or permitted by law (please see below). In some cases, your consent will be requested in writing; at other times, you may indicate your consent to us verbally or by some action on your part. When your consent is required, we will provide you with information about the purposes for which the information is being collected and used, and circumstances in which it will be disclosed.

We will only share your Personal Health Information with others as reasonably necessary to provide you with services or products, for example to send a claim on your behalf to your drug plan for payment of a prescription. Where appropriate, in the professional judgment of your pharmacist, we may contact you, a person authorized by you, or the prescriber of your medication or other healthcare professional to discuss and/or verify the medication/prescription, instructions and relevant options. We may also contact you or a person authorized by you to provide or offer services associated with your prescriptions or health care, alternatives to prescribed medication (such as generics) and other relevant health services, and to make or verify payment and/or pickup or delivery arrangements. Personal Health Information shared with such parties must be used solely for the purposes of providing you with pharmacy services, or with health care more generally, and is shared only to the extent required to perform the services in question.

We will not otherwise share, sell or in any other way provide your Personal Health Information to third parties, for any purpose whatsoever, without your further consent.

Note that we do not engage in Interest-Based Advertising with respect to our Pharmacy Operations or your use of our Pharmacy Websites. While you may still see some ads displayed on our websites, or see ads for Sobeys, Lawtons and our Pharmacy Operations on other websites and platforms that you may visit, these ads will be placed based on the nature of the website in question and assumptions about likely visitors, not based on any usage of pharmacy services or actions taken by you on our Pharmacy Websites.

Disclosure When Required by Law

As noted above under Sharing, in some cases, we may be required to provide Personal Information, including Personal Health Information, to law enforcement agencies, government departments, regulators, or courts where required by law.

In some instances, legislation or regulations require that we disclose your Personal Health Information to government agencies for the purpose of safer health care – for instance, where there is a provincial “Drug Information System” that hosts a complete medication history for each person in the province. Likewise, we are required in some provinces to disclose information to agencies that monitor the use of certain drugs (narcotic and controlled drugs).

Access to Your Information

You can access the personal health information we retain about you. Upon receipt of your written request, we will provide you with a copy of your Personal Health Information. We will make every reasonable effort to keep your information accurate and up-to-date. If you find any errors in our information about you, please let us know. Please help us by keeping us informed of any changes such as a change of address or telephone number. Having accurate information about you allows us to give you the best possible care and service.

Additional Information regarding Use of Our Pharmacy Websites

We operate various websites in association with our pharmacy businesses (collectively, “Pharmacy Websites”). In general, you can visit our Pharmacy Websites without revealing any personal information. At times, though, we may need personal information about you in order to process a request for information, or to provide a correct response. In such cases, we may require contact information such as your name, e-mail address and postal code or other information about you, such as your date of birth). You may choose whether or not to provide such data to us. Please be aware, however, that if you choose not to provide the personal information, you may not be able to use some of the features on the website. If you choose to provide us with personal information, we will use this information in strict adherence with the terms of this Privacy Commitment. If you ask us not to use this information as a basis for further contact with you, we will respect your request.

UPDATED JULY 2023