Frequently Asked Questions

  • Do I get a discount for a bulk order?
  • Yes. When you purchase gift cards exceeding specific dollar amounts you will be entitled to a discount. This discount is applied at the time of your order. Please note that discount rates are subject to change.
  • How do I place an order?
  • To place a bulk order for Corporate Gift Cards (“Cards”) you must first become an approved customer. Becoming an approved customer is simple! Just send an email to your region’s mailbox via “Bulk Gift Card Order Form” button and request a Customer Registration form. If you are already an approved customer we will send you an order form to complete and submit via email.
  • How do I know the discount for my order?
  • Once we receive your customer registration form and become an approved customer, we will send you the discount program.
  • Is there a limit to how many orders I can place?
  • There is no limit to how many orders you place. Discounts are applied per order only. Discounts are not accumulative. However, Sobeys reserves the right to limit annual purchases.
  • What denominations are available for purchase?
  • Gift cards are available in denominations of $25, $50, $100 and variables from $5 to $500. Note, gift card envelopes are not included.
  • How long will it take to receive my bulk Gift Card order?
  • Depending on your location the turnaround time is 3 to 7 business days.
  • What are my payment options?
  • Payment of Gift Cards may be made with Organization/Company Cheques, Bank Draft (made payable to Sobeys Inc.), DEFT (Debit Electronic Funds Transfer, which authorizes Sobeys to directly debit your bank account), EFT and Money Orders (payable to Sobeys Inc.). Business Cheques require certification from the bank. Gift Cards or Personnel Cheques cannot be accepted.
  • Can I pick up my card order from a store?
  • Yes. If you would like to collect your order from your local store, please provide us with the store location and/or store number and we will arrange for the pickup. Your selected stores will contact you when the order has arrived, the gift cards can be retrieved at the store’s front office.
  • How will my cards be delivered?
  • For direct shipment customers, all orders are delivered by Xpress-post to a street address (P.O. Boxes cannot be used) and must be signed for.
  • Are the Gift Cards sent to me activated?
  • No. For security purposes Cards are not active when they are shipped. To activate the Cards, a request MUST be made to your Sobeys Gift Card Representative once Cards are received. Activation will take place within one business day of the request being made. Unless activated these Cards cannot be used at our stores.
  • What if the Gift Cards are stolen or lost?
  • Sobeys will not be responsible for lost, stolen or damaged Cards. Gift Cards will not be replaced. There are no refunds or returns for unused portions of Gift Card orders.
  • Where can the Gift Cards be used?
  • Gift Cards ordered through bulk program can be used across Canada in all our Sobeys bannered grocery stores, this includes Sobeys, IGA*, Garden Market IGA, Foodland, Safeway, FreshCo, Chalo! FreshCo, Thrifty Foods, Lawtons Drugs, Needs, Fast Fuel and Price Chopper (ON only). *Sobeys gift cards are accepted only in these IGA locations in B.C (1) 4823 – 50 Avenue , Fort Nelson, BC V0C 1R0 (2) 5001 – 50 Avenue, Chetwynd, BC V0C 1J0 (3) 624-9 Avenue North, Golden, BC VOA 1HO
  • How are the Gift Cards used?
  • The Gift Card has a declining balance that can be used over several shopping trips until there is no value left on the Card. Gift Cards may only be used to purchase merchandise from our stores and are not valid towards the purchase of other Corporate Gift Cards. Gift Cards ordered through bulk program cannot be used for buying liquor or fuel in the western provinces.
  • Will I receive AIR MILES rewards when purchasing a bulk gift card order?
  • No AIR MILES® reward miles will be given for the Gift Cards at the time of purchase; AIR MILES® reward miles will only be given at the time of redemption.
  • Are the Gift Cards redeemable for cash?
  • No. Gift Cards are not redeemable for cash except where required by law.
*Sobeys reserves the right to cancel or change these programs with a 30 day notice.