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Most Customers Ask…

Ontario
Atlantic
West
e-Flyer
Careers

Ontario

At Sobeys we are committed to serving our customers and making it right for you. Below are answers to some of the more commonly answered questions. If you can’t find the answer you are looking for, or would like to provide us with feedback, please don’t hesitate to contact us through one of the methods below.

For information about our stores or to discuss a store experience:

1-888-821-5557 (8:00am-4:30pm EST, Monday to Friday)

customer.care.ontario@sobeys.com

4980 Tahoe Blvd., Mississauga, Ontario, L4W 0C7

Signal Products

1-866-894-0105 (8am-5pm EST, Monday to Friday)

4980 Tahoe Blvd., Mississauga, Ontario, L4W 0C7

Compliments Products

1-866-672-0061 (8am-5pm EST, Monday to Friday)

compliments@sobeys.com

4980 Tahoe Blvd., Mississauga, Ontario, L4W 0C7

Frequently Asked Questions:

Q: What is your product return policy?

A: Sobeys has a 100% satisfaction guarantee. Promising 100% Satisfaction, and ‘no excuses’, the guarantee ensures money back or a free replacement on any item that left a customer unsatisfied for any reason.

Compliments/Signal: If ever one of our products does not meet your expectations, please feel free to return it to the store on your next visit. Your purchase will gladly be replaced or refunded and your comments, with complete product information will be forwarded to the Compliments Customer Care Team.

Q: What is Sobeys’ coupon policy?

A: We accept both Vendor Pre-Printed Coupons and Internet/Printable Coupons.
All coupons must have the following:

  • A valid expiry date
  • A bar code
  • A Canadian redemption address
  • We accept one coupon per item purchased.

In addition, Internet/Printable coupons:

  • Must be legible
  • Say “Internet Coupon”
  • Have a value of $25 or less
  • We accept BOGO but not “Free Product” Internet/Printable Coupons.

Q: What is your scanning accuracy policy?

A: We strive at all times to ensure accuracy in our pricing and adhere to the Scanner Price Accuracy Code as determined by the Canadian Council of Grocery Distributors. If the scanned price or a keyed price of a non-priced ticketed item is higher than the shelf price the customer is entitled to receive the first item free, up to a $10 maximum upon verification by store management.

Q: Does Sobeys have a rewards program?

A: Yes, Sobeys in Ontario offers the Club Sobeys reward program. Please visit our Club Sobeys FAQ page for more information.

Q: Do you sell gift cards?

A: Gift cards are available in amounts between $5 to $500, and can be used at any of our banners – Sobeys, FreshCo, Price Chopper, IGA and Foodland. However they are not redeemable at the BC Market Place IGA locations in British Columbia.

Please be advised that we also sell gift cards for a variety of services and vendors. Please visit our Gift Card page or your closest store for details. Gift Card purchases are non-refundable.

Q: How can I request that my store carry a certain product?

A: Product Availability varies from one store to another and selection is customized to meet individual community needs. We invite you to speak with your local store manager regarding the product selection available where you shop.

Q: Why is nutritional information not provided on some items in the bakery and deli?

A: Items using standard recipes (a mix prepared at the store with no additional ingredients) are labeled with a Nutritional Facts Table as the recipes are the same from store to store. However, for recipes that use a store specific recipe, the Nutritional Facts Table is not required; the recipe, and as such the nutritional information, may vary from store to store. We invite you to speak to the bakery or deli department so that they may provide you with the nutritional information. While store staff should always be able to provide the ingredient lists, nutritional values are not always available (store substitutions) and not required.

Q: Can I check product availability online?

A: At this time customers are unable to check individual store product availability online, however please feel free to contact your closest store where they will be more than happy to assist you.

Q: Does Sobeys offer online ordering?

A: At this time, we do not offer online orders. Please speak directly with your local store and they can assist you with ordering items from our deli, bakery and fresh departments.

Q: How will Sobeys handle cash transactions following Government of Canada’s plan to eliminate the penny?

A: The Government of Canada is phasing out the penny. Starting February 4, 2013, pennies will no longer be distributed to businesses or financial institutions.

In our stores, pennies will continue to be accepted. For cash payments where change is owed, your change will be rounded to the nearest five-cent increment using the following Government of Canada rounding guidelines:

  • Amounts ending in 1 cent and 2 cents are rounded down to the nearest 10 cents.
  • Amounts ending in 3 cents and 4 cents are rounded up to the nearest 5 cents.
  • Amounts ending in 6 cents and 7 cents are rounded down to the nearest 5 cents.
  • Amounts ending in 8 cents and 9 cents are rounded up to the nearest 10 cents.
  • Amounts ending in 0 cent and 5 cents remain unchanged.

Our rounding approach may not be adopted by third party service providers operating within our store environment. Please contact with those providers directly if you have any questions about their rounding policies related to the elimination of the penny.

Electronic transactions such as debit and credit cards don’t need to be rounded, and will not be impacted.

For more information, please visit the Government of Canada “Phasing out the Penny” site at www.actionplan.gc.ca/penny or call 1 800 O-Canada.

Atlantic

At Sobeys we are committed to serving our customers and making it right for you. Below are answers to some of the more commonly answered questions. If you can’t find the answer you are looking for, or would like to provide us with feedback, please don’t hesitate to contact us through one of the methods below.

For information about our stores or to discuss a store experience:

1-888-944-0442 (8:00am-5:00pm AST, Monday to Friday)

customer.service@sobeys.com

123 Foord Street, Stellarton, NS B0K 1S0

Signal Products

1-866-894-0105 (8am-5pm EST, Monday to Friday)

1680 Tech Avenue, Unit #1 Mississauga, ON L4W 5S9

Compliments Products

1-866-672-0061 (8am-5pm EST, Monday to Friday)

compliments@sobeys.com

1680 Tech Avenue, Unit #1 Mississauga, ON L4W 5S9

Frequently Asked Questions:

Q: What is your product return policy?

A: Sobeys has a 100% satisfaction guarantee. Promising 100% Satisfaction, and ‘no excuses’, the guarantee ensures money back or a free replacement on any item that left a customer unsatisfied for any reason.

Q: What is Sobeys’ coupon policy?

A:

Manufacturer and Store Coupons:

  • Must have an expiry date listed on the coupon that has not been reached.
  • Must have a Canadian redemption address.
  • Can only be used against the purchase of the item on the coupon
  • May not be combined with any other offer, i.e. BOGO, Half Price sales (exception Sobeys Direct Mail Coupons).
  • Are limited to ONE coupon per item purchased.

*Please note final acceptance of coupons is at the discretion of the store manager
Internet Coupons:

  • Must include a picture of the product on the coupon (exception Sobeys Direct Mail Coupons)
  • Coupon will not be accepted if it appears non-legible
  • All Loyalty/Sobeys Direct mail coupons with a UPC MUST be scanned to activate offer.
  • Cannot exceed $10.00 off.
  • Must NOT be accepted for free product (exception Sobeys Direct Mail Coupons).
  • May not be combined with any other offer, i.e. BOGO, Half Price sales (exception Sobeys Direct Mail Coupons).
  • Valid Internet coupons often have short expiration date (e.g. less than 3-months)
  • Must have a Canadian redemption address.
  • Must have only one UPC (i.e. bar code).
  • Must say “INTERNET COUPON” to be legitimate (exception Sobeys Direct mail Coupons)
    Please note final acceptance of coupons is at the discretion of the store manager

Q: What is your scanning accuracy policy?

A: We strive at all times to ensure accuracy in our pricing and adhere to the Scanner Price Accuracy Code as determined by the Canadian Council of Grocery Distributors. If the scanned price or a keyed price of a non-priced ticketed item is higher than the shelf price the customer is entitled to receive the first item free, up to a $10 maximum upon verification by store management.

Q: How does the AIR MILES Cash Program work?

3 simple steps:

  1. ACTIVATE your account and set your balance preference by visiting airmiles.ca/cash.
    • You set your preference between allocation of miles to AIR MILES CASH & AIR MILES Dream
  2. EARN towards your AIR MILES Cash balance.
    • Once you have activated your AIR MILES Cash balance, all the reward miles that you earn will be allocated according to your set preference.
    • Get to your reward faster by shopping at Sobeys! 1 miles for $20 each week + weekly flyer & on shelf bonus offers + special promotions in-store, or via mail / email+ BMO Sobey Credit card!
  3. REDEEM instantly using your AIR MILES Cash balance at participating Sponsor locations – including Sobeys, Foodland and Lawtons Drugs!

You may contact the Air Miles service centre at 1-888-247-6453 or online at www.airmiles.ca for more information.

Q: Do you sell gift cards?

A: Gift cards are available in amounts between $5 to $500, and can be used at any of our banners – Sobeys, FreshCo, Price Chopper, IGA and Foodland. However they are not redeemable at the BC Market Place IGA locations in British Columbia.

Please be advised that we also sell gift cards for a variety of services and vendors. Please visit our Gift Card page or your closest store for details. Gift Card purchases are non-refundable.

Q: How can I request that my store carry a certain product?

A: Product Availability varies from one store to another and selection is customized to meet individual community needs. We invite you to speak with your local store manager regarding the product selection available where you shop.

Q: Why is nutritional information not provided on some items in the bakery and deli?

A: Items using standard recipes (a mix prepared at the store with no additional ingredients) are labeled with a Nutritional Facts Table as the recipes are the same from store to store. However, for recipes that use a store specific recipe, the Nutritional Facts Table is not required; the recipe, and as such the nutritional information, may vary from store to store. We invite you to speak to the bakery or deli department so that they may provide you with the nutritional information. While store staff should always be able to provide the ingredient lists, nutritional values are not always available (store substitutions) and not required.

Q: Can I check product availability online?

A: At this time customers are unable to check individual store product availability online, however please feel free to contact your closest store where they will be more than happy to assist you.

Q: Does Sobeys offer online ordering?

A: At this time, we do not offer online orders. Please speak directly with your local store and they can assist you with ordering items from our deli, bakery and fresh departments.

Q: How will Sobeys handle cash transactions following Government of Canada’s plan to eliminate the penny?

A: The Government of Canada is phasing out the penny. Starting February 4, 2013, pennies will no longer be distributed to businesses or financial institutions.

In our stores, pennies will continue to be accepted. For cash payments where change is owed, your change will be rounded to the nearest five-cent increment using the following Government of Canada rounding guidelines:

  • Amounts ending in 1 cent and 2 cents are rounded down to the nearest 10 cents.
  • Amounts ending in 3 cents and 4 cents are rounded up to the nearest 5 cents.
  • Amounts ending in 6 cents and 7 cents are rounded down to the nearest 5 cents.
  • Amounts ending in 8 cents and 9 cents are rounded up to the nearest 10 cents.
  • Amounts ending in 0 cent and 5 cents remain unchanged.

Our rounding approach may not be adopted by third party service providers operating within our store environment. Please contact with those providers directly if you have any questions about their rounding policies related to the elimination of the penny.

Electronic transactions such as debit and credit cards don’t need to be rounded, and will not be impacted.

For more information, please visit the Government of Canada “Phasing out the Penny” site at www.actionplan.gc.ca/penny or call 1 800 O-Canada.

West

At Sobeys we are committed to serving our customers and making it right for you. Below are answers to some of the more commonly answered questions. If you can’t find the answer you are looking for, or would like to provide us with feedback, please don’t hesitate to contact us through one of the methods below.

For information about our stores or to discuss a store experience:

1-888-476-2397 Option 2 (8:00am-4:00pm MST, Monday to Friday)

customer.helpline@sobeys.com

13140 St. Albert Trail, Edmonton, AB T5L 4P6

Signal Products

1-866-894-0105 (8am-5pm EST, Monday to Friday)

1680 Tech Avenue, Unit #1 Mississauga, ON L4W 5S9

Compliments Products

1-866-672-0061 (8am-5pm EST, Monday to Friday)

compliments@sobeys.com

1680 Tech Avenue, Unit #1 Mississauga, ON L4W 5S9

Club Sobeys

Club Sobeys Card: 1-877-776-2397

MasterCard Inquiries: 1-866-776-2397

help@clubsobeys.com

Frequently Asked Questions:

Q: What is your product return policy?

A: Sobeys has a 100% satisfaction guarantee. Promising 100% Satisfaction, and ‘no excuses’, the guarantee ensures money back or a free replacement on any item that left a customer unsatisfied for any reason.

Q: What is your scanning accuracy policy?

A: We strive at all times to ensure accuracy in our pricing and adhere to the Scanner Price Accuracy Code as determined by the Canadian Council of Grocery Distributors. If the scanned price or a keyed price of a non-priced ticketed item is higher than the shelf price the customer is entitled to receive the first item free, up to a $10 maximum upon verification by store management.

Q: Do you sell gift cards?

A: Gift cards are available in amounts between $5 to $500, and can be used at any of our banners – Sobeys, FreshCo, Price Chopper, IGA and Foodland. However they are not redeemable at the BC Market Place IGA locations in British Columbia.

Please be advised that we also sell gift cards for a variety of services and vendors. Please visit our Gift Card page or your closest store for details. Gift Card purchases are non-refundable.

Q: How can I request that my store carry a certain product?

A: Product Availability varies from one store to another and selection is customized to meet individual community needs. We invite you to speak with your local store manager regarding the product selection available where you shop.

Q: Why is nutritional information not provided on some items in the bakery and deli?

A: Items using standard recipes (a mix prepared at the store with no additional ingredients) are labeled with a Nutritional Facts Table as the recipes are the same from store to store. However, for recipes that use a store specific recipe, the Nutritional Facts Table is not required; the recipe, and as such the nutritional information, may vary from store to store. We invite you to speak to the bakery or deli department so that they may provide you with the nutritional information. While store staff should always be able to provide the ingredient lists, nutritional values are not always available (store substitutions) and not required.

Q: Can I check product availability online?

A: At this time customers are unable to check individual store product availability online, however please feel free to contact your closest store where they will be more than happy to assist you.

Q: Does Sobeys offer online ordering?

A: At this time, we do not offer online orders. Please speak directly with your local store and they can assist you with ordering items from our deli, bakery and fresh departments.

Q: How will Sobeys handle cash transactions following Government of Canada’s plan to eliminate the penny?

A: The Government of Canada is phasing out the penny. Starting February 4, 2013, pennies will no longer be distributed to businesses or financial institutions.

In our stores, pennies will continue to be accepted. For cash payments where change is owed, your change will be rounded to the nearest five-cent increment using the following Government of Canada rounding guidelines:

  • Amounts ending in 1 cent and 2 cents are rounded down to the nearest 10 cents.
  • Amounts ending in 3 cents and 4 cents are rounded up to the nearest 5 cents.
  • Amounts ending in 6 cents and 7 cents are rounded down to the nearest 5 cents.
  • Amounts ending in 8 cents and 9 cents are rounded up to the nearest 10 cents.
  • Amounts ending in 0 cent and 5 cents remain unchanged.

Our rounding approach may not be adopted by third party service providers operating within our store environment. Please contact with those providers directly if you have any questions about their rounding policies related to the elimination of the penny.

Electronic transactions such as debit and credit cards don’t need to be rounded, and will not be impacted.

For more information, please visit the Government of Canada “Phasing out the Penny” site at www.actionplan.gc.ca/penny or call 1 800 O-Canada.

e-Flyer

Q: I cannot view the e-flyer, what should I do?

Select the browser you are using:
Internet Explorer 8
Internet Explorer 7
Firefox 3x
Safari 5x
Google Chrome 9x and 10x

A: In Internet Explorer, Version 8

In the top menu of your browser, click Tools and then click Internet Options.

On the General tab, under the Browsing History section, click Delete.

A new dialog box will open. Select Cookies and Temporary Internet files, then click Delete.

Back under the General tab, under the Browsing History section, click Settings.

A new dialog box will open. Ensure “Automatically” is selected under “Check for newer versions of stored pages”. Click OK.

Close your browser and try loading the e-flyer again.

If this does not work, please email the Sobeys Customer Care Team at customer.care.ontario@service.com or call 1-888-944-0442 for assistance.

In Internet Explorer, Version 7

In the top menu of your browser, click Tools and then click Internet Options.

On the General tab, under the Browsing History section, click Delete.

A new dialog box will open. click Delete Cookies and click Yes when it asks if you are sure.

Back under the General tab, under the Browsing History section, click Settings.

A new dialog box will open. Ensure “Automatically” is selected under “Check for newer versions of stored pages”. Click OK.

Close your browser and try loading the e-flyer again.

If this does not work, please email the Sobeys Customer Care Team at customer.care.ontario@service.com or call 1-888-944-0442 for assistance.

In Firefox, Version 3.x

In the top menu of your browser, click Tools and then click Options.

Click the Advanced icon in the top row, then click the Network tab.

Under the Offline Storage section, click Clear Now and click OK.

Close your browser and try loading the e-flyer again.

If this does not work, please email the Sobeys Customer Care Team at customer.care.ontario@service.com or call 1-888-944-0442 for assistance.

In Safari, Version 5.x

Click the Settings button in the top right corner of your browser window.

Click Reset Safari.

Select Empty the cache and Remove all Cookies and click Reset.

Close your browser and try loading the e-flyer again.

If this does not work, please email the Sobeys Customer Care Team at customer.care.ontario@service.com or call 1-888-944-0442 for assistance.

In Google Chrome, Versions 9x and 10x

Click the Tools button (wrench icon) in the top right corner of your browser window.

Click Options.

Click the Under the Hood tab.

Select Empty the Cache and Delete Cookies and other site data.

Click Clear browsing data.

Close your browser and try loading the e-flyer again.

If this does not work, please email the Sobeys Customer Care Team at customer.care.ontario@service.com or call 1-888-944-0442 for assistance.

Careers

Q: Does Sobeys accept employment applications online?

A: Sobeys is proud to have been part of our community for over 100 years and we are always on the lookout for talented individuals to join the company. Applications may be submitted directly through the website to our Human Resources Department or visit our website at www.sobeyscareers.ca. We also encourage you to visit the store for store level opportunities.