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FAQ's
Where is Sobeys online entertaining ordering available?

To see if your local Sobeys offers online ordering, use our Store Locator.

Can I make substitutions to menu items?

If you have any special dietary requests please call your local Sobeys deli dept. to place your order. Unfortunately, we do not offer Kosher/Halal meals at this time.

How do I know that my order has gone through?

Shortly after you place your order you’ll receive a confirmation email with an order number and the details of your order. If you don’t receive an email confirmation please contacts your local Sobeys deli dept. by phone.

How much notice do I need to place my order?

When you place your order, you can select a pick-up time that suits you, with a minimum of 24 hours’ notice and you can place your order up to 4 weeks in advance.

Can I place my order online and pay at store when at pickup?

All orders need to be placed and paid online with a credit card.

How do I change/cancel my order after placing it?

If you want to make changes to your order please call the Sobeys store indicated in your confirmation email at least 24 hours before pick-up time. All refunds will be made to your credit card.

Do I have to print my receipt and present it in-store?

To pick up your order in-store, show your confirmation email, either on your smartphone or by printing it out.

Are there serving instructions for my order?

When you pick up your order, your trays will be refrigerated. A Sobeys team member will let you know all of the required serving/reheat instructions where applicable.

Is it possible to have my order delivered?

Yes, delivery options are available in urban Toronto and Ottawa.

What is the delivery zone?

    Toronto delivery (boundaries):
    DeliveryZone

    Ottawa delivery (boundaries):
    DeliveryZone

Is there a delivery fee?

A $15 fee is applied to all delivery orders. A minimum $50 order is required for delivery.

What are your delivery hours?

Our delivery hours are 8am-4pm. 7 days a week.